Public Safety Telecommunications

The goal of this course is to train public safety telecommunication specialists (e.g. dispatchers) on the documented and verified indicators and behaviors that, when viewed in context of facts and circumstance, may indicate potential terrorist planning or other criminal acts. It is also designed to teach public safety telecommunication specialists the types of questions to ask to elicit the most helpful information for a SAR. This is especially important due to the unique responsibility that dispatchers have in their role as the ultimate frontline of response and prevention while serving as the primary link between the public and public safety agencies. The first half of the training aims to aid public telecommunications specialists in their ability to recognize what kinds of suspicious behaviors are associated with pre-incident terrorism activities and understand how and where to report suspicious activity. The second half of this course presents three scenarios that detail the procedures and expectations of dispatchers in reference to SAR. The training concludes by providing a real-world example of how the dispatchers were integral in the resolution of a SAR incident.

Please enter the following information about yourself. This information will assist in the measurement of training views and with ensuring that the training reaches a broader audience. Immediately after the form is submitted, the training will be made available to you.

Registration Link: Once you register, you will also receive an email containing a unique link that is specific to this course. If you do not finish the course, the link will enable you to return where you left off and complete the training. Additionally, if you have completed the course but want to review the material, use the link to return to the course where you can use the progress bar to explore the completed topics within the video. Finally, once you have completed the course, you may also use the link to access the quiz results page where your certificate may be downloaded.

Once you have successfully completed the training and subsequent quiz, a certificate of completion will be made available to print.

Note: Your email address may be used to send you a brief Hometown Security Partners SAR Training follow-up questionnaire. Your input is critical in determining the effectiveness and value of this training in providing SAR awareness training for partners.